Frequently Asked Questions
Common questions from distributors, contractors and project buyers. Can't find what you need? Get in touch and our export team will answer directly.
What is your minimum order quantity (MOQ)?
There is no minimum order quantity. For export we work project-based with main contractors and importer/distributor companies — from a single door schedule to multi-container projects. Only very special or custom-engineered projects may carry a quantity requirement, and we state it upfront in the quotation.
What Incoterms do you offer?
EXW, FOB and CIF are our standard terms.
What are your standard payment terms?
Typically a deposit at order confirmation with the balance due before shipment.
What is the typical lead time?
25–35 days from order confirmation and approved drawings to container loading.
Can you customize sizes, finishes or fire ratings?
Yes — every doorset is built to a project-specific submittal drawing.
Do you provide samples before a bulk order?
Yes, sample panels can be arranged for qualification purposes.
What certification documents come with each shipment?
Certificate of origin, packing list, and on request, CE and EN 1634-1 documents.
How is the product packaged for export?
Doorsets are palletised and edge-protected for container loading.
Do you provide installation support?
Yes — every shipment includes a fitting and maintenance guide.
What warranty do you offer?
Doorsets carry a standard manufacturing warranty against material and workmanship defects.
Can you ship to a country not listed among your export markets?
Very likely yes — our listed regions reflect regular routes, not a limit.
How do I request a formal quotation?
Send a door schedule or drawings through our contact form.